Mentoring young people

This week I was asked why the mentoring scheme that I have supported for some years has such a high failure rate. I think they were expecting me to say that the lack of support from the centre was the issue - perhaps hoping to use my comment as a lever to extract more funding? But to me the biggest issue isn't the lack of support but is a certain lack of common sense demonstrated by both the young people and, more annoyingly, by the adult mentors.

The student who lost both her parents contacts me on a Friday and I always try to reply the same day. If I know that I'm going to be away - for instance on holiday - I warn her in advance and I let her know when I am due back. Similarly she lets me know if she is going to be away: as indeed she was recently when she went on a study tour. This isn't rocket science but neither does it seem to be standard practice.

But where the current system really doesn't seem to be working is when there is a crisis, perceived or actual, in the young person's life. The mentor needs to give a rapid reply. This is what the young person needs and what they expect. If one of my daughters was in trouble I wouldn't dream of taking up to a week before replying to her cry for help. Yet, sadly, this seems to be a common factor in the breakdown of some pairings.

A rapid reply inplies that the mentor should monitor incoming emails on at least a daily basis. Certaintly I think monitoring as infrequently as twice a week is not going to meet the needs of the young person. I have asked before, both publically and privately, that if the youngsters needs are not being met then should the mentoring continue?

I suppose the answer is yes on the basis that any help is better than none. But to me investing a few minutes once a day to significantly improve the service is just common sense. Common sense that has very much left me in a minority within the group.

Collingwood, South Tehidy, Cornwall

The breakfasts were excellent both in quality and quantity and the staff were friendly but there are several other aspects of the business that were very disappointing. These need to be looked at urgently if the current rating is to be maintained

The bedroom was the smallest double room I have ever stayed in and the first without curtains at the windows. The very thin light-coloured blinds did almost nothing to keep out the light and this meant that as soon as dawn broke it was hard to sleep. I think to describe our room as spacious, as was done in the promotional material, was being rather optimistic. The bed was placed across the narrowest part of the room so that it was almost impossible to get from one side of the room to the other without climbing over the bed. I'm also not a great fan of the modern assumption that guests don't want to have their bed made and the room aired and tidied every day.

Equally curious was the mention of 2 acres of woodland. There was a medium sized garden at the front of the property and a large tarmac area (basically a car park) at the rear but no sign whatsoever of two acres of woodland.

However the strangest thing about our visit was the way that the owner vanished for 45 minutes just when we were trying to pay the bill. It seems that she was on the "school run" and as no other member of staff was authorised to deal with money we were just left hanging around. This was very unprofessional and rather confirmed our sense of disappointment.